STORE

Our Product Return policy can be found here:https://store.car.org/pages/product-return-policy

All purchases must be made by the person attending the course and no substitutions will be allowed. Certificates can only be issued in the name of the person who purchased the course. 

Only C.A.R. Members are eligible to purchase and take courses at Member pricing. If you purchased a class for someone else in error, please email us at education@car.org with the online order number, and include a phone number where we can reach you. 

All of our Online Anytime courses are fulfilled throughOnlineEdand your courses can be found in your www.onlineed.comaccount. Once you purchase a class from us, an account will automatically be created for you (if you already have an account, your new courses will be added to that) and you will receive an email with instructions on how to log in. In most cases you will need to log in using your email address as your username.  

These customized bundles were developed for the educational needs of the different groups of students that were signing up. It became clear that there was a need to supply a package of courses to accommodate licensees and another for non-licensees.

Credit card is the primary form of payment that can be used to purchase C.A.R. products on store.car.org although we may at different times implement other payment options like Google pay, Apple pay, or being able to make payments on a purchase via another third party app.

Unfortunately, you're unable to change your email address directly through your account. To update it, simply contact us at carbusinessproducts@car.org with your new email address and we'll take care of it for you.

Accordion pane contentTo update it, simply contact us at carbusinessproducts@car.org with your new address and we'll take care of it for you.

As a California Association of REALTORS® member, you are entitled to 50% off most of our products. To receive your discount, you must be logged in to your account. If you are logged in but still not seeing the discount, or if you are receiving a multipass error message, there may be an issue with your account validation. Please contact us and we'll be happy to resolve it for you.

CERTIFICATIONS

No, you do not have to be a C.A.R. member to earn a certification.However, you will not receive the member discount price when purchasing classes.ordion pane content

AccordioA: You will need to take the required certification course(s) and pass the exam(s) for each course. Additional information about our certification programs can be found at this link https://www.car.org/en/education/designations 

Members who took certification courses and received their certification in 2018 and prior are encouraged to take the renewal course(s) or the primary course(s) to learn updated information. Members who earned a Certification 2019 and beyond are required to take the renewal course(s) if available (or take the original certification class) to renew their certification every two years to keep their certificate current.  

Your completion certificates can be found in your www.onlineed.com account.  Once you have logged in, you will be able to print your completion certificates from this site. 

Your C.A.R. Certificate is separate and is emailed to you automatically the day after you complete your last exam in your desired specialty. It should be stored somewhere safe. 

Not a big difference. They both award the same type of accolade in a similar format. The NAR Designations and Certifications do not always come with a certificate, and there are different prerequisites and durations for each. Read more about that here. C.A.R. Certifications always come with a certificate, and they must be renewed every 2 years. Sign up for these classes on car.org/en/education/designations.

LICENSE RENEWAL

To earn all the FREE CE required to renew your license go to https://www.car.org/education/licenserenewal and follow the steps below:

  • Click the appropriate renewal package button to claim your classes. 
  • Once claimed, you will need to visit OnlineEd.com to access your classes.
  • When you have completed your license renewal courses, visit the DRE website at http://www.dre.ca.gov/Licensees/RenewLicense.html to renew your license.  You will need to upload the 8-digit number that can be found on each individual certificate you receive after you have passed the course exams with a 70% or better.  

In total, there are two ways to renew your real estate license in California. Please visit the OnlineEd Continuing Education Help Page for more information: https://www.onlineed.com/pages/help/students/CACErules.html

Licenses can be renewed through the Department of Real Estate. https://dre.ca.gov/

If you signed up for your CE credits through the FREE 45CE program, you’ll find your CE credits on your Completion Certificates for each license renewal class you’ve completed when you log in to www.onlineed.com. 

Please visit: https://www.car.org/education/licenserenewal. 

Click on the appropriate FREE 45CE License Renewal package that suits your needs. Once you have claimed your package, log in to OnlineEd.com to access your classes. When you complete your license renewal courses and exams (by passing with a score of 70% or better), you’ll receive a Completion Certificate for each class. Once you’ve completed the entire package, visit the DRE’s license renewal page on their website: http://www.dre.ca.gov/Licensees/RenewLicense.html

On the DRE site, use the 8-digit numbers found on each Completion Certificate to confirm that you’ve completed your various CE requirements. Please note, you cannot upload your renewal information to the DRE until 90 days prior to your expiration date. 

There are no extensions possible on the 45CE courses.  However, you may re-enroll in the package. You can re-enroll once every year and you will only need to complete the classes you were unable to complete in the previous package (in most cases). To download the package again, visithttps://www.car.org/en/education/licenserenewal.DRE requirements do change from time to time and C.A.R. Education will always make every possible effort to make sure our offerings will help C.A.R. Members. It is the agent’s responsibility to stay informed with bulletins and updates the DRE is sending out.

There is a timer to make sure you have logged the minimum required number of hours for the course. If you finish the reading before the required hours, you should leave your computer on and open to the course page so your progress can continue until you have met the required hours.

Continuing Education exams are timed and per DRE regulations, each exam is timed with 1 minute allotted for the same amount of questions. This means that an exam that has 10 questions will be timed with 10 minutes but the student can spend more than a minute on some questions. It is not strictly “1 minute for every question.” 

The California Department of Real Estate would like to make sure that students get the most out of their continuing education. The DRE has set two specific rules for continuing education (Regulation 3007.3):

Students may not study course materials for more than 8 hours per day. Your final exam will be locked until it has been determined (automatically) that you have been allowed the necessary study time. 

Students may not take more than 15 hours of final exam credits in one day. This means that you may not study for all of the courses and then cram 45 credit hours of testing into one day. However, students are free to either study and test over each course at a time, or they may study all the courses and take the tests afterward over the course of several days.

Users will have access to the courses for up to 12 months after registering for a course package. You can take the courses within these packages up to 4 years before your license expiration date. However, you cannot upload your renewal information to the DRE until 90 days prior to your expiration date.

DRE Requirements can NOT be waived nor can exceptions be made for students who are late to get started on their education before renewal deadlines. Learn more about How to Renew Your License, On-Time, and Late Renewals here: https://dre.ca.gov/Licensees/RenewLicense.html

9 hour "Survey" course can be taken for Subsequent license renewal CE credit, but additional individual courses will be needed to complete the 45 hour CE requirement. Students must complete 45 hours of CE, regardless of whether they take the 45 hour CE package, or a 9 hour survey course plus additional individual courses that will add up to a total of 45 hours. The content in the C.A.R. 45 hour Free CE package meets all DRE requirements and is free to members. Questions? Contacteducation@car.org.

EXAMS

For LearnMyWay® Webinars:

If applicable, exams will be made available before 5pm on the business day after the class. At that point, all students eligible for exams and recordings will be notified via email. Exams are assigned through www.onlineed.com, and students have 1 year to launch the exam. In short, you take the class, you’ll get an email the next day with a link to the exam. 

For Online Anytime Classes:

Exams are built into the courses and can be launched after completing all required coursework. 

There are 2 chances to pass each exam in each class. If both attempts are failed, students can re-enroll in the class and attempt the exam again.  

Any other CE course that was purchased through store.car.org or C.A.R. Education otherwise will only have the 2 chances to pass.

You can retake the test on OnlineEd.com as many times as you need to up to 1 year from the purchase date at no extra cost. You will see the failed course page but read what's on the screen, and you will be able to go through the process of retaking the exam. 

Continuing Education Exams:

Continuing Education (CE) exams are timed and per DRE regulations, each exam is timed with 1 minute allotted for the same amount of questions. This means that an exam that has 10 questions will have a total exam time of 10 minutes available but the student can spend more than a minute on some questions. It is not strictly “1 minute for every question.”

Non-CE Exams:

If you are taking a non-Continuing Education (CE) course, there is no timer for the exam and you can take the exam as many times as you need to until you pass.  

SEXUAL HARASSMENT PREVENTION COURSES 

Depending on how your brokerage is set up and how many agents are working, this could apply to you. Please review the information at this link: https://www.car.org/riskmanagement/Recent-Legal-Developments/Legal-News/Realegal-October-19-2018---Sexual-Harassment-Training-Requirements

Yes - you can purchase the sexual harassment courses at this link >>>here.  It’s $25 for the online employee course and $55 for the online supervisor course. 

If you are interested in bulk rates, please feel free to contact Chris Culbertson at OnlineEd at chris@onlineed.com and he can quote you the bulk rates (i.e. if you have 15 or more employees/supervisors that need to take the training). 

The employer 

This is a State of California Employment regulation (not a real estate one) and you should keep a copy for yourself and your employer in the event your employer is audited.

Employees and Supervisors but you should read more about recent changes in the law and liability risks to agents here: https://www.car.org/riskmanagement/Recent-Legal-Developments/Legal-News/Realegal-October-19-2018---Sexual-Harassment-Training-Requirements  

ETHICS

Every 3 years. 

The ethics course can be found at the link below and it automatically reports your class completion to NAR and updates your member record: https://www.car.org/en/education/licenserenewal  

Yes, you still have to take your Ethics course. The Ethics course is an NAR requirement – not a DRE requirement.

You must have been granted Emeritus status through the National Association of Realtors (NAR). You can find out more here: https://www.nar.realtor/programs/realtor-emeritus-status

DRE

There are 2 FREE CE packages available and some students will occassionally sign up for the wrong package. There is 1 class that is unique in each package. Please revisit https://www.car.org/en/education/licenserenewal and attempt to add the appropriate FREE 45CE package. If you are unsuccessful, please email education@car.org and provide your OnlineEd username and explain the situation.   

GRI

Yes 

Your GRI will remain Active as long as you REALTOR® membership is Active. If you become Inactive, your GRI becomes Inactive as well. Your GRI will reactivate when your membership becomes Active again. 

Only REALTORS® (members of the Local, State, and National Association) can obtain the GRI designation.  

LEARNMYWAY LIVE WEBINARS / ZOOM

Yes, you can sign up for the class at www.store.car.org.  

  • Try logging out and logging back into the training session.  
  • Use a smartphone or tablet to access the webinar. 
  • Try using another browser to log in. 
  • Visit zoom.us on your browser for more tech support.

If applicable, recordings will be made available before 5pm on the business day after the class. At that point all those eligible for recordings will be notified via email. Recordings are not available for CE courses or NAR Designations/Certifications. 

Please always check junk or spam folders for any emails that you may have used when signing up to attend a class. If you cannot locate the webinar information, please have your purchase information ready and then contact C.A.R. Education at education@car.org or 213-739-8227. 

Some LearnMyWay® webinars are recorded. If a recording is available, it will be emailed to all students who purchased the course by the next business day. Please note that recordings are not available for CE courses or NAR Designations/Certifications.

ONLINEED

This is not always possible. The simplest way to move forward is to keep track of which usernames are associated with which classes. If that is not practical, please have all relevant usernames handy and contact C.A.R. Education at education@car.org or 213-739-8227

C.A.R. Education does not extend any class expirations for any reason. All classes will expire 1 year after the purchase date unless otherwise stated.

SUBSCRIPTIONS

To cancel your subscription, simply send an email to education@car.org and we will take care of it for you.

70/30 EXEMPTION

You will need to apply for an exemption with the Department of Real Estate.  Use this link http://www.dre.ca.gov/Licensees/CEExemption.html to be directed to the 70/30 continuing education exemption form.  If your license is up for renewal, you should take the FREE 45-hour Continuing Education (CE) courses and renew so your license will not expire while you are waiting for your exemption request to be approved. 

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